This Refund Policy explains the general approach of FCI Germany GMBH regarding order cancellations, returns, refunds and product-related concerns.
FCI Germany GMBH supplies plastics, polymers, recycled materials, masterbatch, fillers and related materials primarily for commercial and business-to-business requirements. Because orders may be quotation-based and may involve specific products, quantities, grades, packaging arrangements or international delivery requirements, refund and cancellation requests are reviewed according to the circumstances of each order.
By placing an order or entering into a purchase agreement with FCI Germany GMBH, the buyer agrees to the applicable commercial terms communicated for that transaction.
Cancellation requests should be submitted as soon as possible after placing an order.
A cancellation may be considered before the order has entered processing, preparation or shipment. Once material has been allocated, prepared, dispatched or otherwise committed specifically to an order, cancellation may not be possible or may be subject to applicable costs.
For quotation-based B2B transactions, the specific terms agreed between FCI Germany GMBH and the buyer will take precedence over this general policy where applicable.
Where a cancellation is accepted and a refund is applicable, the refundable amount will be determined after considering the status of the order and any applicable charges or costs already incurred.
If an order has not yet been processed and no non-refundable costs have been incurred, the eligible amount may be refunded using the applicable payment method.
Where costs have already been incurred for order preparation, handling, packaging, transportation or other services, those amounts may be deducted where permitted by the agreed commercial terms.
Returns are not automatically accepted for every product or order.
Because FCI Germany GMBH supplies materials for commercial and manufacturing applications, buyers should verify the required product, grade, quantity and application before confirming an order.
A return request should be submitted promptly if the delivered material is believed to be incorrect, damaged or materially different from the agreed order.
Products should not be returned without prior approval from FCI Germany GMBH.
If you receive a product that appears to be incorrect or damaged, contact FCI Germany GMBH as soon as possible.
The buyer may be asked to provide relevant information such as:
Order or quotation reference
Product name or grade
Quantity received
Description of the issue
Photographs of damaged packaging or material, where relevant
Delivery information
Other documentation reasonably required to assess the claim
FCI Germany GMBH will review the reported issue and determine the appropriate resolution based on the circumstances and applicable commercial terms.
Buyers are responsible for ensuring that the selected material is suitable for their intended application and manufacturing process.
Where technical specifications are important, buyers should review the available product information and communicate their requirements before placing an order.
A product being suitable for one application does not necessarily mean that it is suitable for every manufacturing process or end use. Material selection should therefore be based on the buyer's specific requirements.
If an approved claim results in a refund, the amount and method of refund will depend on the nature of the issue and the terms applicable to the order.
Depending on the circumstances, the agreed resolution may include replacement, credit, partial refund or another commercially appropriate solution.
No refund should be assumed until the reported issue has been reviewed and the applicable resolution has been confirmed by FCI Germany GMBH.
Shipping, transportation and other delivery-related charges may be treated separately from the product price.
Where a refund is approved, the treatment of shipping or other logistics charges will depend on the reason for the refund, the stage of the shipment and the applicable commercial agreement.
International shipments may also be subject to third-party transportation, customs or other charges that cannot necessarily be reversed after they have been incurred.
Certain B2B orders may not be suitable for cancellation or return after processing, particularly where materials have been specifically arranged, allocated, prepared or shipped according to the buyer's requirements.
The applicable conditions will be communicated as part of the relevant quotation, order confirmation or commercial agreement where necessary.
When a refund has been approved, FCI Germany GMBH will process it using the applicable payment method or another agreed method where appropriate.
The time required for the funds to appear in the buyer's account may also depend on the payment provider, bank or financial institution involved.
To request a refund, cancellation or return review, contact FCI Germany GMBH with the relevant order information.
Please include:
Your company or business name
Order or quotation reference
Product name or grade
Quantity
Reason for the request
Relevant photographs or documents, if applicable
Preferred contact details
Providing complete information helps FCI Germany GMBH review the request efficiently.
For questions regarding refunds, cancellations, returns or order-related concerns, contact FCI Germany GMBH through the contact details provided on this website.
Please do not send products back before receiving return instructions or authorization where required.
